Businesses that use AI services to communicate with customers are more efficient: they save on staff, don't miss customer questions, and stay in touch 24/7. In this article we'll look at 4 chatbots based on neural networks that make communication with the target audience better.
Smart chatbots based on neural networks: an overview of AI services that retain customers
- AlphaChat
- Zowie
- Genesys
- Amelia
1. AlphaChat
AlphaChat is a virtual assistant that can be placed on a website, Facebook Messenger chats, WhatsApp, Intercom, any call center or live chat software.
How AlphaChat helps businesses
| How it was | Now |
|---|---|
| Ordinary chatbots were dropping chats in which they couldn't pick up a good answer, and customers were lost | Customer requests that cannot be processed by the AI chatbot are automatically forwarded to the person in charge |
| An international company could not scale because it did not provide customer service support in its native language | The service detects the region, the language of the page and provides information in the language of the user |
2. Zowie
Zowie is an AI service that creates a chatbot based on a page of frequently asked questions.
How it works:
- Zowie scans the FAQ page
- Builds a knowledge base
- Generates answers to customer questions
Сервис подстраивает ответы на вопросы, которые задаются по-разному
How Zowie adapts answers
- The list of questions on the FAQ page includes the question "Can I track my package?"
- The customer asks the question "Where's my order?" in the chat
- The service determines that these are variations of the same question, and adjusts the answer to the specific wording
3. Genesys
Genesys is an AI service that makes chatting personalized and increases customer loyalty.
Who the service is good for:
- Multinational companies
- Small and medium businesses
- Government services
Genesys in public administration
| How it was | Now |
|---|---|
| Assistance in the distribution of benefits, employment compensation, medical and social services was haphazard and provided only through the official mail | Comprehensive cloud service keeps records of applications, answers calls by voice, email, chat, social networks |
Genesys in healthcare
| How it was | Now |
|---|---|
| Sick people waited months for a doctor's appointment to ask a question | IVR and web chats provide answers from the knowledge base 24/7 on your smartphone or desktop |
4. Amelia
Amelia is a virtual AI assistant for IT business, HR departments and customer service.
Amelia in the hotel business
| How it was | Now |
|---|---|
| The hotel did not have time to handle customer complaints | A 24-hour digital concierge collects all customer requests and forwards them to employees |
Amelia in private clinics
| How it was | Now |
|---|---|
| Doctors spent a lot of time reviewing a patient's medical history at an appointment | Amelia collects patient information online and prepares a summary for the physician |
It is easy to implement AI chats in any niche: services provide support in onboarding and show how to train neural networks.
