3 AI services that will make the work of insurance companies easier
Neural networks in insurance companies improve communication with clients, optimize sales plans and contain a large knowledge base for quick and accurate answers. In this article we will consider 3 services with which an insurance agency will work even more efficiently.
- kore.ai
- 247.ai
- Accrete
1. kore.ai
kore.ai is an AI service that optimizes customer and employee experience using GPT-3 and other LLM technologies. It acts as a digital assistant and customer service, and optimizes sales.
Assistance in choosing a product
| Problem | Solution from kore.ai |
|---|---|
| Customers can not choose a suitable insurance option on the site, there is a large percentage of rejection of visitors | The service recommends a suitable insurance policy based on previous purchases, conversation history and chat mood analysis |
Preparing a commercial offer
| Problem | Solution from kode.ai |
|---|---|
| Insurance agents spend a lot of time researching the client's business, preparing a personalized offer, and guiding the client through the sales funnel | kode.ai answers customer questions, collects data from the niche, generates a commercial proposal, freeing up employee time to find new customers |
Communicating with clients
| Problem | Solution from kore.ai |
|---|---|
| Clients often have questions about the meaning of complex insurance terms, and there is no free manager on staff to answer | The service explains the meaning of professional terms in an easy-to-understand chat, which reduces client churn and increases loyalty |
2. 247.ai
247.ai is a full-cycle AI service that covers all areas of an insurance company: from customer onboarding and increasing customer loyalty to forecasting sales and increasing profits.
Servicing of loyal clients
| Problem | Solution from 247.ai |
|---|---|
| Regular customers need to be reminded to renew their subscriptions, tell them about new offers, and keep records | Service automatically sends letters, tracks the status of each client and systematizes statistics by period and project |
Working through objections
| Problem | Solution from 247.ai |
|---|---|
| Negative reviews remain unanswered for a long time in the mail, customers leave | 247.ai handles objections, gives advice on fixing problems, and redirects difficult cases to managers |
Sales planning
| Problem | Solution from 247.ai |
|---|---|
| The company cannot predict how many insurance policies it will sell in a month, it does not keep records of sales through different channels | AI systematizes data on insurance sales in recent periods, analyzes market trends and forms a plan |
3. Accrete
Accrete — ИИ-сервис для брокеров, поставщиков услуг и страховых агентов.
Record Keeping
| Problem | Solution from Accrete |
|---|---|
| One part of the documents is kept in paper format, the other in electronic format. There is often confusion at the wrong time | The service digitizes documents and exports all important papers into a single BI space |
Generating reports
| Problem | Solution from Accrete |
|---|---|
| Generating reports for top management takes a lot of time, it is difficult to analyze big data | Service creates convenient charts, dashboards and infographics for a given period or client |
Tracking important metrics
| Problem | Solution from Accrete |
|---|---|
| The company often misses the emergence of new customers in the market and spends a lot of time analyzing the market | The service sends template search queries to always be aware of changes in the niche, and notifies about important things by mail |
